I keep getting an issue after logging on with a pop up message appearing saying there is a problem with my account. On acting on the message up comes a window repeating the message and a button to fix the problem. On pressing the fix button I am asked to input my PIN again, the same one I have already typed in to log in. Entering the pin solves the problem for a while but after a few log ins the same happens again. Is there a cure or is it something I have to live with?

Rivhard

On 21/04/2021 19:58, Tricky Dicky wrote:
I keep getting an issue after logging on with a pop up message appearing saying there is a problem with my account. On acting on the message up comes a window repeating the message and a button to fix the problem. On pressing the fix button I am asked to input my PIN again, the same one I have already typed in to log in. Entering the pin solves the problem for a while but after a few log ins the same happens again. Is there a cure or is it something I have to live with?

Rivhard

I get something very like this too, I suspect it might be because I have
two different "outlook" emails as well as an MS account for my Office
subscription, and something is getting confused somewhere. Periodically,
I try to align the accounts and then give up in despair.

On 21/04/2021 20:43, newshound wrote:
On 21/04/2021 19:58, Tricky Dicky wrote:
I keep getting an issue after logging on with a pop up message
appearing saying there is a problem with my account. On acting on the
message up comes a window repeating the message and a button to fix
the problem. On pressing the fix button I am asked to input my PIN
again, the same one I have already typed in to log in. Entering the
pin solves the problem for a while but after a few log ins the same
happens again. Is there a cure or is it something I have to live with?

Rivhard

I get something very like this too, I suspect it might be because I have
two different "outlook" emails as well as an MS account for my Office
subscription, and something is getting confused somewhere. Periodically,
I try to align the accounts and then give up in despair.


Did you ever sign up to a "free" Office 365 account with one set of user
name and password

and then

later sign up for a Paid Office365 account?

Windows 10 then gets into a tizzy about the two Office 365 accounts,
particularly if one of them is linked to yoru Windows 10 account at MS.

On 21/04/2021 19:58, Tricky Dicky wrote:
I keep getting an issue after logging on with a pop up message
appearing saying there is a problem with my account. On acting on the
message up comes a window repeating the message and a button to fix
the problem. On pressing the fix button I am asked to input my PIN
again, the same one I have already typed in to log in. Entering the
pin solves the problem for a while but after a few log ins the same
happens again. Is there a cure or is it something I have to live
with?

Is this a local win 10 account or one tied to a MS account?



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Cheers,

John.

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| Internode Ltd - http://www.internode.co.uk |
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\================================================= ================/

On 21/04/2021 20:59, SH wrote:
On 21/04/2021 20:43, newshound wrote:
On 21/04/2021 19:58, Tricky Dicky wrote:
I keep getting an issue after logging on with a pop up message
appearing saying there is a problem with my account. On acting on the
message up comes a window repeating the message and a button to fix
the problem. On pressing the fix button I am asked to input my PIN
again, the same one I have already typed in to log in. Entering the
pin solves the problem for a while but after a few log ins the same
happens again. Is there a cure or is it something I have to live with?

Rivhard

I get something very like this too, I suspect it might be because I
have two different "outlook" emails as well as an MS account for my
Office subscription, and something is getting confused somewhere.
Periodically, I try to align the accounts and then give up in despair.


Did you ever sign up to a "free" Office 365 account with one set of user
name and password

and then

later sign up for a Paid Office365 account?

Windows 10 then gets into a tizzy about the two Office 365 accounts,
particularly if one of them is linked to yoru Windows 10 account at MS.

I'm pretty sure I went straight to a Paid For one.

This seems to be the nearest that MS has as a Help page

https://support.microsoft.com/en-us/account-and-billing

And it is crap. Instead of all the links to the different flavours of
account, they really need a smart form that says "tick all of these that
apply:

Using Windows 10 on one machine
Using Windows 10 on multiple machines
Using earlier versions of Windows
Having an Outlook email
Using OneDrive
Using Office 365 free
Using Office 365 paid
(maybe there are some more)

and then tells you how to set up the right sort of account, and guides
you through consolidating/linking any existing accounts so that you only
need one MS ID and password.

Of course some people like System Managers may need multiple accounts,
but as a basic end-user I just want one.

I'd also quite like to go back to the old days where I have a different
password on my Laptop and Desktop. At present, the login to these is via
the same MS/Windows account. OK it is handy that this means they both
see the same OneDrive.

I also have Google and Facebook accounts, as well as an Apple one.

Tricky Dicky wrote:
I keep getting an issue after logging on with a pop up message appearing saying there is a problem with my account. On acting on the message up comes a window repeating the message and a button to fix the problem. On pressing the fix button I am asked to input my PIN again, the same one I have already typed in to log in. Entering the pin solves the problem for a while but after a few log ins the same happens again. Is there a cure or is it something I have to live with?

Rivhard

There are many variations possible.

https://www.bruceb.com/2019/09/how-t...-notification/

Account type ? Exact message ? Winver.exe ?

Paul

On Wednesday, April 21, 2021 at 8:59:39 PM UTC+1, SH wrote:
On 21/04/2021 20:43, newshound wrote:
On 21/04/2021 19:58, Tricky Dicky wrote:
I keep getting an issue after logging on with a pop up message
appearing saying there is a problem with my account. On acting on the
message up comes a window repeating the message and a button to fix
the problem. On pressing the fix button I am asked to input my PIN
again, the same one I have already typed in to log in. Entering the
pin solves the problem for a while but after a few log ins the same
happens again. Is there a cure or is it something I have to live with?

Rivhard

I get something very like this too, I suspect it might be because I have
two different "outlook" emails as well as an MS account for my Office
subscription, and something is getting confused somewhere. Periodically,
I try to align the accounts and then give up in despair.
Did you ever sign up to a "free" Office 365 account with one set of user
name and password

and then

later sign up for a Paid Office365 account?

Windows 10 then gets into a tizzy about the two Office 365 accounts,
particularly if one of them is linked to yoru Windows 10 account at MS.

Last year I upgraded (if you can call it that) to an OEM version of Win 10 and also bought a new version of Office , the home version. I have never taken up any sort of Office 365. Since retiring I have hardly needed Office and only use my laptop for very limited purposes so could not justify the costs of Office 365.

Richard (at least I spelt my name right this time)

Do you have any anti virus stuff, or cookie and other malware cleaner or ill
conceived settings for Ccleaner?
I've seen this if registry or certain files get mucked about with. As a
matter of interest, if you set it up to go straight into a default account
with no prompt, does it revert to asking for info?
Brian

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"Tricky Dicky" wrote in message
...
I keep getting an issue after logging on with a pop up message appearing
saying there is a problem with my account. On acting on the message up comes
a window repeating the message and a button to fix the problem. On pressing
the fix button I am asked to input my PIN again, the same one I have already
typed in to log in. Entering the pin solves the problem for a while but
after a few log ins the same happens again. Is there a cure or is it
something I have to live with?

Rivhard

On 22/04/2021 09:54, Tricky Dicky wrote:
On Wednesday, April 21, 2021 at 8:59:39 PM UTC+1, SH wrote:
On 21/04/2021 20:43, newshound wrote:
On 21/04/2021 19:58, Tricky Dicky wrote:
I keep getting an issue after logging on with a pop up message
appearing saying there is a problem with my account. On acting on the
message up comes a window repeating the message and a button to fix
the problem. On pressing the fix button I am asked to input my PIN
again, the same one I have already typed in to log in. Entering the
pin solves the problem for a while but after a few log ins the same
happens again. Is there a cure or is it something I have to live with?

In order to get a response more tailored to what is going on in your
case, could you write down exactly what the pop up message says?
Likewise for any boxes with fix buttons, etc.

Generally, searching online for the exact wording brings up a bunch of
links explaining both what the problem is and how to fix it.