On Sun, 22 May 2005 00:18:50 +0100, Stefek Zaba
wrote:

25 years' experience in the IT industry, reasonably careful attention to
the trade press, and the odd personal experience as a consumer. One
well-known favourite-of-the-middle-clarsses department store has hade my
name utterly mangled on its storecard for over 10 years, and hasn't
fixed it after multiple letters and calls. It really doesn't matter
enough to either of us: I get to spend there using my account card, they
get it paid off.

It's taken me ten phone calls and three recorded delivery letters to
get Southern Electricty to supply me and get the meter number and
billing information right following my move six months ago. Just one
entity and most of the time it is like talking to a brick wall. Oh,
very polite they are, but s**t for brains.

MM