On Sun, 9 Jan 2005 11:55:24 +0000, tony sayer
wrote:


Put the boot on the other foot. Certain customers, who wouldn't be reading
this group of course, may take out a couple of items from the new pack
while strolling to the checkout, then claim the discount and still have a
full set. So Focus need to be sticky to avoid getting ripped off.


Yes whilst thats true, it very much seems that no one is empowered to
make decisions, it seeming that they have engendered a very "jobsworth"
attitude by their management, and we know just how bad that can be in
the UK......

The one nearest to me seems to also be populated by surly teenagers,
especially at weekends.

Their typical attitude is to scan everything and then ask for the
money without saying please. I have noticed that in this place it's
common - doesn't seem to happen at all often anywhere else that I go
at least.
I'm not expecting shop assistants to bow and scrape, but it is a
common courtesy to say "please" when asking for something, even if
good customer service etiquette would suggest it anyway.
When it has happened, I have simply waited. About half the time, the
"please" is forthcoming immediately. With others, the request from
the assistant is repeated and again I wait, and generally the light
goes on. A couple of times I have had to mention that it is normal
to say "please", but the response has been grudging.

On the last visit, I had bought an assortment of decorating items
including some paintbrush cleaner in a large plastic container.
All the items were returned to the trolley for wheeling to the car
where I was going to transfer them into a box in the back.
I hadn't noticed that the cap of the brush cleaner was loose. It
tipped over as I wheeled the trolley through the vestibule, the cap
came off and about half of the contents came out before I could grab
it and right it.

I had to have quite a "discussion" with the customer service desk
before they very reluctantly agreed to replace the product. They
made no effort to offer me something to wipe my hands and no effort to
clean up the mess, which in effect was a chemical spill in a public
environment.

I avoid going there if I have time to go elsewhere.





--

..andy

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