"tony sayer" wrote in message
...

... So Focus need to be sticky to avoid getting ripped off.


Yes whilst thats true, it very much seems that no one is empowered to
make decisions, it seeming that they have engendered a very "jobsworth"
attitude by their management, and we know just how bad that can be in
the UK......

Yes. I hadn't been to Focus until yesterday and they were OK but today we
went to a caravan dealer and bought one small item. The chap (neither spotty
nor young) put it in a bag. Spouse told him not to bother, we didn't want a
bag. We were told that it was a sign of proof of purchase. 'Don't we get a
receipt?' I asked. 'Oh yes,' said jobsworth, 'but if my management sees you
walking past with something not in a bag I'll be in trouble. Rules must be
obeyed'.

I wish I'd had the gumption to say that it's against our rules not to accept
unnecessary packaging. Instead I took the item out of the bag and held it up
while I walked passed 'management'.

Of course no-one said anything.

I dropped the bag in the car park.

I KNOW I shouldn't have done it and it didn't help but if we ever go there
again (doubtful*) I'll have a speech prepared.

Mary
* another thing we asked for was an isolator (he had to be told it was a gas
tap) for an 8mm pipe. He went in the back and said he could get one, it
would take about a week. No offer to post it, we were expected to drive 20
miles and back for it.