"Paper2002AD" wrote in message
...
Subject: Don't you love Focus?

Wanted - grommets for back boxes.

Found - a single remaining bag on the shelf at Focus.

But - bag had previously been opened and is missing two grommets - only 8
not 10.

So - asked for discount at till.

Was offered - 10%

Pointed out - that 20% of the contents were missing.

Told - they can only offer 10% due to head office.

Walked out.

Rang - head office and was told they could offer what they wanted.

Greedy incompetent gits. I didn't even ask for a discount beyond the
number
missing. OK, I know this is a tiny annoyance but it is the attitude
problem. WTF should I pay *more* per grommet because they have only have
an
opened pack?

Now off chest.

Put the boot on the other foot. Certain customers, who wouldn't be reading
this group of course, may take out a couple of items from the new pack
while strolling to the checkout, then claim the discount and still have a
full set. So Focus need to be sticky to avoid getting ripped off.