In article , Derek *
writes

On 8 Jan 2005 21:27:37 GMT, Rod Hewitt wrote:

Wanted - grommets for back boxes.

Found - a single remaining bag on the shelf at Focus.

But - bag had previously been opened and is missing two grommets - only 8
not 10.

So - asked for discount at till.

Was offered - 10%

Pointed out - that 20% of the contents were missing.

Told - they can only offer 10% due to head office.

Walked out.

Rang - head office and was told they could offer what they wanted.

Greedy incompetent gits. I didn't even ask for a discount beyond the number
missing. OK, I know this is a tiny annoyance but it is the attitude
problem. WTF should I pay *more* per grommet because they have only have an
opened pack?


If I ruled the world I would have offered the short package at 50% off
or FOC if bought alongside the other bits you need to do the job.

But I don't.

DG

Course wouldn't you be singing their praises if they'd said "have them
with our compliments sir!".

That would have been many times worth the cost to them of the price of
the bag in repeat sales, and the goodwill you'd trumpet about them!.

These big chain's have no bl**dy idea on customer service and how to
treat them;(...
--
Tony Sayer