Sofie wrote:

Steve:
You will have to purchase a replacement factory remote, the pads are not
available ..... just as the "factory" advised you.
As an alternative you can try some local repair shops, most of them have a
"box" of used remotes that are for sale.... maybe you will get lucky they
will have what you need.

I've never used it myself, but saw mention recently of a repair kit of some
sort for these. Check http://www.matelectronics.com and maybe what they
have will work...?