wrote in message
...
Well I have my own FIOS phone hporror story, after complaing for TWO
MONTHS, and caling EVERY BUSINESS DAY FOR 3 WEEKS and esclating to the
presidents office twice my phone got fixed.

It was a bad router at the central office, which effected every fios
phone customer in our CO, about every 12th call was noisey, as time
went on to the point of unusable.

Their phone auto attendant system is designed to discourage calls to a
rep at all costs.

I'm late to this thread, but I am ready to concede that the inventor of auto
attendant systems shot be shot. It's just another way to make the customer
bear the cost of support by wasting enormous amounts of time reading menus
at them when a smart receptionist would know in seconds where to send you.

They refused to let me cancel,

These two year contracts should be illegal, especially when all they are
risking is a $20 router or cable modem. They are mostly to lock out
competition and restrain free market force. I'm surprised some lawyer
hasn't sued them just on that basis.

and refused to put me back on copper.

I am *so* glad I didn't fall for FIOS - although I almost did - when a
friend told me that the first thing they did was cut his old copper phone
wire I backed off. Just like "early termination fee" cutting your copper is
designed to force you to stay with them. If there was true competition,
then maybe some of these tricks might be conscionable, but the alternates
are so limited that they're not. They behave so much like monopolies, that
they really are monopolies, in the practical sense of the word.

They have so many company policies they fail to realize serve the
CUSTOMER shouldnt be at the bottom of the list it should be first!

How can they offer such terrible service to so many people and still
survive? I think it's because there's no real alternative. But there's
something else. This generation of kids seems to be "whipped." They pay
usurious interest and outrageous fees and think nothing of it. It seems
they feel getting seriously screwed by big business is just an unescapable
fact of life. I can't help but think of them as Eloi, hearing the siren and
going to the caves to feed the Morlocks in the Time Machine.

I am finally outr of contract and ready to cancel EVERYTHING with the
Verizon brand.

I don't think people realize the only true voting power they have is in
their wallet and when someone really screws you, you HAVE to terminate your
relationship with them, even if it hurts you because there's no other way to
have your voice heard. American companies *know* how infrequently customers
change to competitors and they take full advantage of it. So just DO IT and
write a letter to a VP about why you did. Google is great for finding VPs.
(-: As you pointed out, the system *prides* itself on not having to listen
to anything the customer has to say. That means you have to be creative in
reaching one.

my fios internet has been rock solid, but the company is horrible to
deal with...........

That's a serious dilemma. Whenever I talk to someone like Verizon, I always
have a competitor's latest deal in front of me. Sometimes they *will* cut a
deal to keep you if they think you're really going to leave them.

--
Bobby G.