On 3/27/2010 12:04 PM, Peter wrote:
On 3/26/2010 11:07 PM, wrote:
Verizion has stopped upgrading to FIOS near nationwide, the service is
hermoraging red ink.
They are investing all their money in wireless internet.
The wireless side has far better customer service......
Not here in the DC metro area. We still get 3-6 pieces of unsolicited
"junk" mail each week inviting us to subscribe to FIOS.
We have had Verizon copper telephone service since 1987 (I believe) and
upgraded
to DSL 2 years ago. Our service has been flawless. When we first got DSL
the modem/router they provided would not synchronize and with very
little persuasion we had a tech make a home visit, evaluate the problem,
install a splitter in the basement, hook up DSL service to the room
where the modem was located, and install a DSL/phone double receptacle
in place of the old single phone receptacle. He then hung around to make
sure that I could register my service, and when that didn't go smoothly,
he sat at my keyboard, got on the phone with his office, and 10 minutes
later I was registered and up and running. No charge! And, 100% reliable
DSL and phone service since then. We must be one of the very lucky few.
I was told, by a Verizon employee, there
was not enough bandwidth in their
connection to the backbone, thus causing
the DSL slowdown when many people are on
line. Of course he was only referring
to this area of western NC. As I said
in an earlier post, there has been vast
improvements in the last 9 or 10 months
.... at least for my area. The employees
don't care what they say about their
company because most of them will either
retire or go with the new company
(Frontier) when they take over later
this year. From what I understand,
Frontier doesn't have a good retirement
plan, so those who are Verizon pension
eligible, will be taking it. BTW, I had
Ameritech DSL in the Chicago area, more
recently new at&t, and it was very good.
But even in the Chicago area, I've
heard other complain about DSL problems
similar to my Verizon problems.