Well I have my own FIOS phone hporror story, after complaing for TWO
MONTHS, and caling EVERY BUSINESS DAY FOR 3 WEEKS and esclating to the
presidents office twice my phone got fixed.

It was a bad router at the central office, which effected every fios
phone customer in our CO, about every 12th call was noisey, as time
went on to the point of unusable.

Their phone auto attendant system is designed to discourage calls to a
rep at all costs.

They refused to let me cancel, and refused to put me back on copper.
They have so many company policies they fail to realize serve the
CUSTOMER shouldnt be at the bottom of the list it should be first!

I am finally outr of contract and ready to cancel EVERYTHING with the
Verizon brand.

my fios internet has been rock solid, but the company is horrible to
deal with...........