On 3/26/2010 6:24 PM, Higgs Boson wrote:
I usually don't vent on NGs about bad service; most of what we get
these days IS "bad service".
But I'm disgusted enough to go public on Verizon FIOS. They offered a
package of TV, Internet and telephone for what sounded like a
reasonable sum. From Day One, nearly a year ago, EVERYTHING has been
terrible. Verizon does everything to keep the customer at arm's
(electrronic) length. The Web sites are useless. There is virtually
no response to polite complaints, and when one does get a human being,
they are inept, untrained, ignorant, and basically useless even for
flipping burgers. The corporate office doesn't answer inquiries.

If anybody wants a copy of the article I am writing, with blow-by-blow
account of the Verizon horrors, let me know. It's too long and
detailed to post on a NG, but trust me, everything is backed up with
emails, phone records, faxes, letters and personal visits to Verizon
stores. (shudder!)

Meantime, please! Friends don't let friends subscribe to Verizon
FIOS.

Hypatia
Verizon is just horrible. Here in
western NC the land lines are just plain
pathetic ... noisy, 60Hz hum, etc. I am
on a remote switcher. When there is a
power failure, the phone goes out
shortly thereafter. A Verizon person
said it was because the batteries in the
remote need to be replace. Verizon won't
replace them because they are selling
their land line business later this year
and don't want to spend any money on
stuff they will be getting rid of. Gee,
just think, a 3rd rate telephone
company, Verizon, is selling their stuff
to a 4th rate company, Frontier. Wow, I
can't wait ... NOT. BTW, I have heard,
from a verizon person that Frontier made
them fix their DSL problems because they
"didn't want to buy a crippled system."
And, DSL has improved over the last 9
months. 9 months ago, you couldn't
stream any audio or video. Now I can
stream video easily during the day, and
usually at night. Also, 9 months ago,
the DSL speeds would read as low as
40kbs during the evening ... now it's
not bad. 9 months ago, if you called
non tech support, you would get
someone in India or the Philippines
telling you to do basically stupid
things, like replacing your network
cable between the modem and computer, or
plugging the modem wallwart DIRECTLY
into a wall outlet and not into a power
strip.