"Higgs Boson" wrote in message
...
I usually don't vent on NGs about bad service; most of what we get
these days IS "bad service".
But I'm disgusted enough to go public on Verizon FIOS. They offered a
package of TV, Internet and telephone for what sounded like a
reasonable sum. From Day One, nearly a year ago, EVERYTHING has been
terrible. Verizon does everything to keep the customer at arm's
(electrronic) length. The Web sites are useless. There is virtually
no response to polite complaints, and when one does get a human being,
they are inept, untrained, ignorant, and basically useless even for
flipping burgers. The corporate office doesn't answer inquiries.

If anybody wants a copy of the article I am writing, with blow-by-blow
account of the Verizon horrors, let me know. It's too long and
detailed to post on a NG, but trust me, everything is backed up with
emails, phone records, faxes, letters and personal visits to Verizon
stores. (shudder!)

Meantime, please! Friends don't let friends subscribe to Verizon
FIOS.

Hypatia

You could say the same thing about almost any large company. They get to big
to worry about miniscule customers. We almost always pay cash for everything
but last January my wife went to Ashley and bought a diningroom table. We
had the money but for some reason she put it on "6 months same as cash". My
initial reaction was to pay the bill but it was stated "6 months same as
cash" so I didn't worry about it. I never got a bill so I waited for it. One
came 2 months later from Citifinancial saying I was late and had late fees.
I called and told both Ashley and Citifinancial I have documents that state
6 months same as cash but they didn't care. I spoke with a customer service
supervisor at Ashley and he said they don't do anything until they get
several complaints. The telephone rep at Citifinancial said I was the 3rd
complaint she got from Ashley customers that day for the same thing. I got
Citifinancial to knock off the penaties and paid it in full over the phone.
I told my wife that this is why we don't have any credit cards.

These types of customer service complaints happen all the time these days.
Large companies know that all the other large companies are doing it and
they will "miss the boat" if they don't join in. There is big money to be
made by lying to customers.