View Single Post
  #5   Report Post  
Posted to uk.d-i-y
Andrew Gabriel Andrew Gabriel is offline
external usenet poster
 
Posts: 11,175
Default Should I expect a failed double-glazing unit to be replaced free of charge? House is five years old.

In article ,
Chris J Dixon writes:
Owain wrote:

On 18 Nov, 09:39, MM wrote:
Still about 5 years left on the NHBC warranty. Does this automatically
mean that the window supplier will replace a faulty double-glazed
unit, in this case a patio door, without charge and without quibble?


No.

The 10 year warranty is structural. Other things are I think 3 years.

OTOH, was there a warranty specifically for the windows? My DG
replacement windows are covered for 10 years.


That's common for retrofitted windows, due to competition.
It's not a consideration for new builds, where the building
materials purchaser will not be owning/living in the property,
and will therefore prefer a cheaper deal without a long guarantee.

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]