On May 30, 5:02*pm, "The Medway Handyman"
wrote:
[...]

Droid claimed it wasn't the same product because it wasn't the same make.

I enquired how many types of willow screen there were. *Blank look. *I asked
how it was different; "this is B&Q Willow Screening & that is Wickes Willow
Screening".


This seems perfectly reasonable on their part to me. It's not a matter
of 'type', it's a matter of make (and, by implication, quality). B&Q
can claim that their willow screening is of different (better) quality
to Wickes.

I understand that in practice it's likely to be mfd at the same place,
etc. But you can't expect them to check that it's an identical product
by looking through such details. That's why they do it on make.

I am after some ordinary fence panels and no two panels from different
manufacturers are likely to have excatly the same constructional
details, etc.

J^n