"NTL News" wrote in message
...

Well this is bizarre - I am on a prepay meter and my gas supplier is
British Gas. To my knowledge there has been nobody out to the meter
in years, in fact I can't remember when there was someone out to see
it.

I don't quite understand. My notion of a pre-payment meter is one into
which you put coins and which then allows you to use some gas. Such a
meter would have to be emptied regularly. But you also mention payments
made on your *card*. What card is that - a credit card? How does the
system work. Haven't *you* got records of what you've paid, even if BG
haven't?


The pre-pay meter that we have is a Quantum meter - you get a chipped card
that you take to the post office and charge it up with however much you
want to put into your meter, you then slot it into the meter and it
allocates the credit. At the moment I'm sticking a tenner on it every 3
days.

I don't know anything about pre-payment rates and top-up cards (ie, no coins
accumulating in the compartment). Maybe the metering or credit mechanism is
faulty so flow/availability is wrongly recorded.
Go see the CAB and see if they have a known protocol for redressing your
rip-off. Until you get your deserved rebate, best not to mention switching
to another alternative supplier just yet to BG.
They will know what the ball-park figure /consumption guideline for a
dwelling your size should be. Then get a proper meter installed. They owe u
that much.